Privacy policy
Effective date: June 2025
At demoiselle Boutique, your privacy is extremely important to us. We are committed to protecting the personal information you share with us and being fully transparent about how we collect, use, and safeguard your data. This Privacy Policy explains how your information is collected, used, disclosed, and secured when you visit or make a purchase from www.demoiselleboutique.com, or interact with us through any platform, including WhatsApp, Instagram, or email.
By using our website or purchasing from Demoiselle Boutique, you agree to the practices described in this policy. If you do not agree with our policies and practices, please do not use our website.
1. What information we collect
We collect different types of information to provide you with a seamless shopping experience:
a) Personal information:
When you interact with us, we may collect the following personal details:
-Full name
-Email address
-Mobile or phone number
-Shipping and billing address
-Payment method details
-Order history and product preferences
-Communication history with our support team
-Any feedback, reviews, or survey responses you share with us
-Date of birth
b) Non-Personal information:
We may also collect non-identifiable information such as:
-Browser type and version
-Device type (mobile, desktop, tablet)
-IP address
-Pages visited and time spent on the site
-Referring URL
-Clickstream data and browsing behavior
2. How we use your information
We use your information only to improve our services and provide you with the best shopping experience. Here’s how:
-To process and fulfill your orders
-To send order confirmations and shipping updates
-To personalize your shopping experience and recommend products you may like
-To respond to your inquiries via email, WhatsApp, or phone
-To manage your account, returns, and exchanges
-To improve our website’s functionality and user experience
-To detect and prevent fraudulent transactions or security breaches
-To send you promotional emails or special offers (only with your consent)
3. How we store and protect your information
We use industry-standard encryption and secure servers to store your personal data. Access to your personal information is strictly limited to authorized staff and trusted third-party providers. All payment transactions are encrypted using SSL (Secure Socket Layer) technology, and sensitive data such as credit card numbers are never stored on our servers.
4. Cookies and tracking technologies
Our website uses cookies, small data files stored on your device, to improve your browsing experience. Cookies help us:
-Remember what’s in your cart
-Save your login details (if applicable)
-Understand how you navigate our website
-Track analytics and user behavior
You can choose to accept or refuse cookies by adjusting your browser settings. Please note that disabling cookies may affect some functionalities on our website.
5. third-Party services
We work with trusted third-party partners who help us deliver our services efficiently. These may include:
-Payment gateways (e.g., Shopify Payments, PayPal, Wish Money)
-Shipping and logistics providers
-Marketing platforms (e.g., email newsletter services)
-Analytics tools (e.g., Google Analytics)
These providers only receive the data necessary to perform their services and are required to protect your information and comply with privacy regulations.
6. International data transfers
If you are visiting our website from outside Lebanon, please note that your data may be transferred to and processed in countries that may not have the same data protection laws as your country. However, we ensure your personal data is protected in line with international privacy standards.
7. Your rights
Depending on your location, you may have the following rights under data protection laws such as the General Data Protection Regulation (GDPR):
-Right to access your personal data
- Right to correct inaccurate or incomplete data
-Right to request deletion of your data ("right to be forgotten")
-Right to object to or restrict processing
-Right to withdraw consent for marketing communications
-Right to request data portability
To exercise any of these rights, please contact us at support@demoiselleboutique.com and we will respond within a reasonable timeframe.
8. Marketing communications
If you opt in to receive our newsletters or marketing messages, we may occasionally send you updates about new collections, exclusive offers, and boutique news. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.
9. Data retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. You may request that we delete your data at any time, subject to certain legal exceptions.
10. Updates to this privacy policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The most current version will always be posted on our website. We encourage you to review it regularly.
12. Contact Us
If you have any questions or concerns about our privacy practices or how your data is handled, please contact us directly:
Email: support@demoiselleboutique.com
WhatsApp / Phone: +961 71 164 940 / 961 1 895 918
Website: www.demoiselleboutique.com
Thank you for trusting Demoiselle Boutique. Your privacy, security, and satisfaction are always our priority.