Refund policy

At Demoiselle Boutique, we are committed to offering you a smooth, safe, and enjoyable shopping experience from the moment you place your order until it arrives at your door. Whether you're located in Beirut, the mountains, or anywhere else in Lebanon, we deliver to all regions across the country using trusted local couriers. Our team carefully prepares and packages every order with attention to detail, making sure your items arrive in perfect condition and ready to wear.

Once you complete your purchase on our website  www.demoiselleboutique.com  you will receive an instant order confirmation email with all your order details. Shortly after, one of our team members will personally contact you by phone or WhatsApp to reconfirm your order and provide you with an estimated delivery time. We believe in building trust through direct and open communication, and we’re always happy to answer any questions you may have.

Delivery within Lebanon typically takes 2 to 4 working days, depending on your location and the time of your order. Our delivery partners operate from Monday to Saturday, between 9:00 AM and 6:00 PM. Shipping fees are calculated automatically at checkout based on your delivery address, and we aim to keep them as affordable as possible.

For your convenience, we offer two simple and secure payment options. You may choose Cash on Delivery (COD) and pay in cash when the order arrives at your door, no online payment or credit card required. Alternatively, you can pay using Wish Money . If you select this method, we will send you our Wish Money account details by message after your order is confirmed, allowing you to transfer the payment with ease and confidence.

We understand that sometimes plans change, which is why we allow you to cancel or modify your order within 12 hours of placing it. Just get in touch with us as soon as possible through WhatsApp at +961 71 164 940 or by email at info@demoiselleboutique.com, and our team will gladly assist you.

At Demoiselle Boutique, we’re not just selling clothes, we’re delivering an experience. Your satisfaction is at the heart of everything we do. Thank you for supporting a local fashion brand with a passion for style, elegance, and service. We can’t wait to bring your next favorite piece right to your doorstep.